Saturday, September 5, 2009
All in all, it's been a big lesson for me that you never know how much time you will have to share your love with those around you. I also have to say that I feel like I've been through some really difficult trials over the last few years, but I just can't imagine passing through one like this. It makes me realize the ways I have been blessed without realizing it. Through everything we have gone through as a couple, I am so grateful to have Michael in my life. I know he will be a great father when the time comes and I am just praying that we will be able to grow old together and share our lives with each other. I guess sometimes life just doesn't go the way you plan. Anyway, you can probably see that I am having a hard time understanding why these kind of things have to happen, but I was just talking about how writing can be a great way to process emotions in my teaching writing class, so I thought, hey, why not give it a shot?
Thursday, July 23, 2009
Friday, June 12, 2009
"My husband and I had an absolute nightmare experience with the Lehi and Sandy Utah warehouses. The managers were completely incompetent at dealing with customers and providing the kind of service we would expect from a respected chain such as Costco. We have been looking for laminate flooring for our home at several different locations. We decided to go for a Costco brand due to a good deal we found at the Orem store, however the Orem store was five boxes short of the square feet we needed to cover for our new home (the style is being discontinued). Luckily, we were told that the Lehi warehouse had 19 more boxes. We decided to purchase one box in the Orem store and then get the full 19 from Lehi (this would leave someone with a semi-decent amount of flooring rather than taking half from each). However, once we got to Lehi we saw that the floors were being sold for $20 more per box. This was out of our price range, so we asked an employee if they could match the price from the other location. They said they absolutely could not and they have nothing to do with the other warehouse. They also told us that on another occasion some other costumers had come from Bountiful (a very inconvenient drive as well) and they had turned them down for a similar request. We asked if they could at least met us halfway on the price for the 4 boxes we needed, and they refused. We told them it would really mean a lot to make us satisfied customers, to which the manager responded, "I don't care if you are unsatisfied, we just need to make money." I could NOT believe that an employee, and even worse the manager, told me to my face that he DID NOT even care about how I felt or how much I had been mistreated as a customer. It absolutely disgusts me that Costco has such policies as ignoring the customers’ perceptions. Well, they may have saved $40 dollars more profit that night, but they lost thousands of dollars in a lifetime of memberships and other purchases that we will not be making. We couldn't believe that we had been treated this way, and we thought surely it must just be that one location. So, we tried going to Sandy where they had 12 more boxes. Again, we got a similar brush-off. This kind of greed and arrogance makes me sick. I see an urgent need for customer service training for your management and some kind of accountability for the dismissive and offensive way your general managers are allowed to deal with customers. They say for every bad experience a customer has, they tell ten people. I intend to inform at least this many of my friends and family about this experience and hopefully many more so they can be aware that these stores do not have their interests in mind and are only trying to make every penny off of them that they can. That is no way to run a business in the long term."
Am I crazy? I know we live in a capitalist society and, at heart, the purpose of most every business is of course to make profit. Yet, as I pointed out in my e-mail, in the long run, treating the customers well is how you make a profit. At the Cougareat we had to watch this cheesy movie called "give 'em the pickle" or something to that effect. It was about this guy who owned a restaurant and he got a letter from a lady saying she was very upset when she asked for a pickle and the waiter said it would be an extra charge, whereas before it had been free. She said she didn't want to visit the place anymore if that was how it was run. Obviously, the cost of a pickle is not very much in the big scheme for things for that business. However, for that customer, it really meant a lot to get that pickle. So, it changed his life, and now he makes customer service videos. Maybe some of what I said was an exaggeration, and I may shop at Costco again just because they do have good bargains. However, where I used to enjoy it, it will now pain me. Where I once saw Costco as my friend, it has now become my enemy, and I hate to fraternize with my enemies.
Well, people of America and abroad, even if you think I'm nuts and making a big deal out of nothing, just remember that what goes around comes around and try to make life better for the people you have to deal with instead of miserable. [Unless of course they treat you bad first and then you can go after them with everything you've got, which in my case isn't much besides my blistering rhetoric :)] This now concludes my rant, thanks for tuning in if you did!
Thursday, April 23, 2009
Moving along... speaking of moving, Michael and I have major news that many people now know, but not all.... we are going to be homeowners! We are so excited. I have been looking for houses pretty much non-stop for the last few months and now I can finally stop and have a life. It was fun for me to look around, but it was starting to drive me crazy after awhile. Our deadline to close on the house is June 4, so we should be moving in soon after that. We will be in Springville and everyone is welcome to come visit. Here are some pictures of our little home:
This is the exterior view obviously. We had been looking to buy either a townhouse or a condo, but I am really happy we are going for a townhouse because I think the style is so cute! It reminds me of a dollhouse. The neighborhood seems nice from what we have seen so far. Hopefully we can make some new friends!
Here is a view of the living room, we will be putting in the pretend wood laminate flooring instead of the carpet. Partially because we would want to anyway, and partially because there is currently a square hole cut into the carpet. You see, we are buying the house from a bank and the previous owners were apparently not so happy to be leaving (which is understandable). We are getting a good deal, but it's kind of sad for whoever was here before... but oh well!
This is the kitchen, those appliances aren't there anymore, but it gives you the idea of how it will look.
This is our patio, shed, and very tiny "yard." :)
Here is the community pool and clubhouse. I think it will be pretty fun for the summer! I never actually used the pool at any of the previous apartment complexes I lived in, but maybe this is will be different because it will be mostly families instead of weird single people. No offense to single people... obviously I was one for a long time, but I'm not a huge fan of the guy/girl single people pool interactions. Anyway... I think it will be fun.
There a couple of playgrounds and a sports court for the neighborhood. One day I could bring our little child here... aww. Except, probably by the time we have a kid old enough to go play, we will be moving on to something a little bigger. But, I still like the idea of it! And we may be here long enough to make use of it, we'll see.
This is the floorplan to give you an idea. It is nothing fancy, but it more than meets our needs at this stage of our lives. We love it! We probably would have preferred 3 bedrooms because we have gotten used to having an office, and then that would give us space for an office and a room to save for a new baby. However, we really don't need it for now, so we will just have to figure out how to arrange everything when the time comes. It will be fabulous to have our own place, and all of our housing expenses will be about the same as what we had been paying for rent... and hopefully we will be able to get a little bit of it back in the end. Well, that's it for today, more updates to come later!
Thursday, January 15, 2009
Tuesday, January 6, 2009
The main problem is we both have too much we want to study. Mike is hoping to finish a double major in Graphic Design and Latin American studies, and I am trying to see if I could graduate with Psychology as a double major as well, rather than just a minor. Mike still wants to apply for the BFA program in Graphic Design (right now he is in the BA track) which is more prestigous and can make it easier to get a job and start with a better salary. But, it will take a longer time in school. As for me, it is basically ridiculous to try and do more than just major in English Teaching because it is already designed as a 5 year program, but I just love Psychology so much! My goal/dream/wish is too get a PhD in a field related to Psychology one day (like when I am 50 and all of my now unborn children are grown-up). I would really like to do either Clinical Psychology or Marriage & Family Therapy. Maybe both! That would be amazing. Anyway, as you can probably see, there are just so many intriguing things to do and so little life! Michael's plan for after graduation to get an MBA (go to business school). Basically, there is definitely a lot of schooling left in our lives. But, we just have to take it one semester at a time, so here goes another one!